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How can we help?

We're here for students, parents and schools. Find answers below or reach out directly — we respond fast.

Typical response within 24 hours
📞 Contact Us
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Email Support
For account issues, billing and general queries
contact@mysuperbrain.com
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School Enquiries
For schools, teachers and bulk registrations
contact@mysuperbrain.com
WhatsApp
Quick help for students and parents
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📚 Frequently Asked Questions
Download the MySuperBrain app, tap Sign up free, enter your name, username, email and password. You'll receive a verification code on your email — enter it to activate your account and earn your first 250 points!
On the Sign In screen tap Forgot Password, enter your registered email address, and we'll send a 6-digit reset code. Enter the code, set your new password, and you're back in.
Browse open competitions under Compete, choose a category (Music, Painting, Writing, Photography, Dance), select your age group, and submit your entry. Free accounts can submit up to 3 entries per month. Winners are announced and earn extra points.
Points are your achievement score on MySuperBrain. You earn them by: verifying your email (+250), submitting competition entries (+20 each), completing quizzes (up to +10 per quiz), receiving likes on your entries (+2 each), and winning competitions. Points appear on your school leaderboard.
Go to your Profile → Edit Profile and search for your school by name or city. Select it and tap Link. Once linked, your points appear on the school leaderboard and you can compete with classmates. Ask your teacher for your school code if the search doesn't find it.
Yes. Go to Profile → Edit Profile → Delete Account. This permanently deletes your account, all entries, points and data. This action cannot be undone. Alternatively email us at support@mysuperbrain.com and we'll process it within 48 hours.
MySuperBrain is designed for school students: Kids (Grades 1–5), Junior (Grades 6–9), and Senior (Grades 10–12). Competitions and quizzes are age-grouped so content is always appropriate for your level.
Entries are reviewed against our guidelines (original work, appropriate content, correct category). If yours was rejected, you'll receive an email explaining why. You can resubmit with corrections. Contact us at support@mysuperbrain.com if you believe it was rejected in error.
Yes — creating an account, taking quizzes, and submitting up to 3 competition entries per month is completely free. Premium members get unlimited competition entries and additional features. See our website for current premium pricing.
Email us immediately at support@mysuperbrain.com with the link or description of the content. We take content safety very seriously — all reports are reviewed within 24 hours and actioned promptly.
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